Terms and Conditions

One to One training Subscriptions:

Client commits to Monthly repeating payment via BACS:

Your introductory session includes a free 30 minute opportunity to decide if this training approach suits you. No pressure to continue into further training.

By choosing to go ahead with training you accept these T’s & C’s and your first training session will start immediately after those free 30 minutes. 

This means your introductory training session will last approximately 2 hours

Subsequent 1-2-1 Sessions last for 60 - 90 minutes (adult dogs 60 minutes a month, puppies 90 minutes a month)

For the best results you are encouraged to schedule your follow on session straight after each session. Sessions are booked with approximately 1 month intervals. 

As this is a BESPOKE training service - Intervals between sessions can vary occasionally due to individual meeds. But whatever interval we have agreed I always include a variety of available dates and time suggestions for your follow up training in your emailed notes. It is important that you book a convenient follow up date no matter how far ahead as my diary can get much busier as each week closes in.

I will not chase clients to book their follow up training. It is your responsibility to book a date into my diary. 

Payment Policy:

Payment is due to arrive in my bank account EVERY MONTH… it does not matter which day of the month as long as it is a monthly repeating BACS payment.

This means that practically speaking I am operating on “trust” when I conduct the first training session – Payment should be set-up after that introductory session.

Regular Subscription Payment means that I am your coach and you can feel free to message me with queries or worries in between sessions.

The subscription payment gives you all the membership benefits for the month that follows (including invite to group walks if appropriate)

Subscription payment can be easily cancelled by client anytime and that will be the trigger to terminate training sessions.

A minimum of 12 hours cancellation notice is required for 1-2-1 training sessions except in the case of extreme emergency. Cancellation with less than 12 hours notice will result in the loss of the session.

Failure to book or rebook appointments is the client’s responsibility.

Agreement:

Faithful Friends Training commits to teach the owner how to get training results with their dog.

It is the owner’s responsibility to put the training into practice in order to see results.

Faithful Friends will make every reasonable effort to help owner achieve training and behaviour goals but makes no guarantee of dog’s performance or behaviour. 

General Terms & Conditions

  1. Pet Insurance is highly recommended. Owners are responsible for all vet bills, no matter how they are incurred.

  2. We accept no responsibility for loss of, or injury to, your dog whilst training with us. The dog remains at all times the owner’s responsibility.

  3. All children under the age of 18 must be accompanied by an adult at all times, and the dog remains the responsibility of the adult.

  4. We believe using positive reinforcement is the most effective way to train dogs. We do not allow dogs to be handled forcefully during our training. The use of punishment as a training method has been proven to create negative side effects in dogs.

  5. No choke chains are permitted in our training sessions, flat collars or harnesses are recommended

  6. In the unlikely event we believe that we will not be able to provide the help you or your dog needs, we reserve the right to cancel the training and in the case of prepaid classes / workshops refund any unused sessions if WE have cancelled them.

  7. At group walks and classes we accept no responsibility for any damage to, theft of, or from your vehicle. Please do not leave valuables in your car and never leave dogs unattended in a vehicle.

  8. If you miss a class or workshop session Faithful Friends will make sure you have the notes from the missed class but that is all. Faithful Friends is under no obligation to make up for a class that any client misses.

  9. One to One Training sessions are held in your home, or outdoors as agreed with you. Faithful Friends accepts no responsibility for what may be discovered in the training session’s environment.

  10. We must be alerted to any behavioural problems prior to accepting a booking.

  11. Should a 1-2-1 session or class session or group walk have to be cancelled due to bad weather or other unavoidable problem - the session will be rebooked.